Hire Better. Train Faster. Improve Performance.
AI-Powered Assessment, Onboarding and Training for Contact Centre Teams.
Any Call. On Demand.
Agents can practise any scenario, at any time, without waiting for a trainer or another person to role-play the customer. AI customers can adapt to the agent's responses, creating dynamic, non-scripted conversations.
a realistic, scored customer conversation — anywhere, anytime
stages of the agent journey, connected in one platform
upload becomes lessons, quizzes, voiceovers and simulations
practice on demand, without waiting for a trainer
One platform. Every stage of the agent journey.
Hire
Assess capability before making the hiring decision.
Onboard
Build confidence before the first real customer interaction.
Train
Transform existing content into interactive AI-powered learning.
Practise
Give agents unlimited opportunities to develop their skills.
Assess
Measure performance against defined criteria.
Coach
Turn insights into targeted development.
Improve
Track progress and build capability over time.
Screen Better. Hire with Confidence.
Know they can do the job before you hire. Trainera provides contact centres with pre-hire assessment and a realistic job preview, helping both the candidate and employer understand whether the role is the right fit before an employment decision is made. Results can be scored and compared objectively, helping hiring managers make more informed decisions and reduce recruitment risk.
Communication · Problem-solving · Listening · Empathy · Customer handling
Turn Your Content Into an AI-Powered Training Academy.
Upload your existing training content and build an AI-powered academy. One upload can be transformed into interactive lessons, quizzes and knowledge checks, AI-generated voiceovers, practice activities, AI presenter and avatar-led content, live voice Q&A and simulated customer conversations.
Practise Instead of Shadowing.
New recruits can practise the conversations they may never get the opportunity to practise with a real customer. They can repeat scenarios as many times as needed, receive immediate feedback and be scored against defined criteria.
Practise. Perform. Get scored. Improve.
Consistent Coaching Across Every Agent.
Trainera helps standardise assessment, review and coaching across the contact centre, so trainees and agents receive more consistent feedback across shifts, teams and supervisors. Instead of relying solely on manual reviews, supervisors can use objective performance data and AI-generated insights to identify where each agent needs support.
Empathy under pressure, built from 6 flagged calls this week.
Assigned to 4 agentsTrain Everyone Against Your Best Ten.
Load the calls of your ten best agents. Trainera studies what they actually do and builds a super agent from it, so the whole workforce practises against your own best performers, not a generic script.
Trainera doesn't replace your trainers. It gives them their time back.
Trainers shouldn't run the same role-play for the hundredth time, build every scenario from scratch, or spend hours on assessment forms. Trainera takes the repetitive work off their plate, so they can focus on what they do best:
A smarter, faster and more measurable approach to contact centre training.
Hire Better. Train Faster. Improve Performance.
Trainera connects the critical stages of the contact centre employee journey in one platform. From the moment a candidate applies to the point where they become a confident, high-performing agent — and throughout their ongoing development — Trainera provides the tools, simulations and insights to support continuous improvement.
Book a demoSee what your team can become.